Ryn Rangel

My Projects

Transforming the ALOUD Event Experience

Rethinking every touchpoint to create a memorable ALOUD experience

Transforming the ALOUD Event Experience

Service Design

Crafting a welcoming atmosphere that engages, informs, and leaves a lasting impression.

Four volunteers posing happily and relaxed together, standing in front of a wooden wall, smiling. They are wearing lanyards with red badges that say ALOUD and are dressed in business casual attire.

Problem

While ALOUD events showcase cultural programming and aim to create an immersive experience, attendees often encounter challenges when it comes to event logistics, engagement during the event, and connecting with the experience afterward.

Insights

Having volunteers present to guide and assist at events can positively impact guests' event experiences, turning moments of uncertainty into moments of connection, while also strengthening the connection between the Library Foundation of Los Angeles and its community.

We envisioned ALOUD volunteers as ambassadors for the Library Foundation, with the goal of making them approachable, visible, and well-informed to create a more engaging and dynamic environment.

We identified key areas where volunteers could make the greatest impact, including greeting guests in the lobby, guiding them from the atrium, assisting with check-ins in the auditorium lobby, and providing information while promoting ALOUD and the LFLA.

We envisioned ALOUD volunteers as ambassadors for the Library Foundation, with the goal of making them approachable, visible, and well-informed to create a more engaging and dynamic environment.

Solution

By recruiting passionate volunteers who embody the welcoming spirit of ALOUD—ready to engage, guide, and inspire—our goal was to enhance the attendee experience ultimately creating an event with a lasting impression. We envisioned an experience where volunteers are more than support—they're ambassadors of the event's mission.

Ryn Rangel

My Projects

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