Oliver Litner

User Experience Designer
Content Strategist
UX Researcher
https://www.linkedin.com/in/oliver-jack-082052211/https://oliverjack.myportfolio.comchat.oliverjack@gmail.com

My Projects

A happy, elderly person uses their computer, while on the phone with Mimi.

Mimi

The AI virtual assistant connecting Koreatown seniors

Mimi

Design Research
UX/UI
Web Design

Mimi supplants the first-come-first-serve chaos at the Koreatown Senior and Community Center, helping users gather information and queue for class registration without ever having to arrive in person.

A happy, elderly person uses their computer, while on the phone with Mimi.

Problem

All services at the Koreatown Senior and Community Center run on a first-come-first-serve system. Holding one's place in a physical line leads to exertion and strain, and mobility barriers such as these will only prevent seniors from finding community. The center has been looking to move class registration online, but have refrained, as seniors 'don't know how to use the computer, or don't want to.'

Insights

Currently, the only parameter allowing users to gather information at the center, and take action, is physical presence. We hypothesized that if seniors are able to perform these operations digitally, this will result in them having more intentional trips to the center — they'll find they wait in line for less time, and have a better sense of what to expect when they're traveling to the center. We also spoke to classmates who routinely field calls from family members asking for tech help. What happens when those assistants are not available? We hypothesized that an artificial intelligence Senior Center representative, Mimi, could act as that assistant in a scalable manner, causing more seniors to adopt this new protocol.

Seniors arrive at the center excessively early, for fear that there are already people there There's fear that if a senior (let's call her Sunja) queues too late for class, there may already be 30 people in line in front of her. Thus, Sunja wakes preemptively early at 2 a.m., to ensure there's no doubt she's in the first group. This lack of information has led to seniors progressively waking up earlier and earlier.
Seniors arrive at the center excessively early, for fear that there are already people there There's fear that if a senior (let's call her Sunja) queues too late for class, there may already be 30 people in line in front of her. Thus, Sunja wakes preemptively early at 2 a.m., to ensure there's no doubt she's in the first group. This lack of information has led to seniors progressively waking up earlier and earlier.
Users can call Mimi as if they're talking to a family member. Mimi will communicate with natural language, and synchronize with the user's computer for tasks that require visual reinforcement.
Users can call Mimi as if they're talking to a family member. Mimi will communicate with natural language, and synchronize with the user's computer for tasks that require visual reinforcement.
To showcase to the user various possibilities, Mimi can co-operate the user's desktop display. Here, Mimi filters out the full class calendar to only display dance classes, as per the user's request.
To showcase to the user various possibilities, Mimi can co-operate the user's desktop display. Here, Mimi filters out the full class calendar to only display dance classes, as per the user's request.
Seniors arrive at the center excessively early, for fear that there are already people there There's fear that if a senior (let's call her Sunja) queues too late for class, there may already be 30 people in line in front of her. Thus, Sunja wakes preemptively early at 2 a.m., to ensure there's no doubt she's in the first group. This lack of information has led to seniors progressively waking up earlier and earlier.
Seniors arrive at the center excessively early, for fear that there are already people there There's fear that if a senior (let's call her Sunja) queues too late for class, there may already be 30 people in line in front of her. Thus, Sunja wakes preemptively early at 2 a.m., to ensure there's no doubt she's in the first group. This lack of information has led to seniors progressively waking up earlier and earlier.
Users can call Mimi as if they're talking to a family member. Mimi will communicate with natural language, and synchronize with the user's computer for tasks that require visual reinforcement.
Users can call Mimi as if they're talking to a family member. Mimi will communicate with natural language, and synchronize with the user's computer for tasks that require visual reinforcement.
Seniors arrive at the center excessively early, for fear that there are already people there There's fear that if a senior (let's call her Sunja) queues too late for class, there may already be 30 people in line in front of her. Thus, Sunja wakes preemptively early at 2 a.m., to ensure there's no doubt she's in the first group. This lack of information has led to seniors progressively waking up earlier and earlier.
Seniors arrive at the center excessively early, for fear that there are already people there There's fear that if a senior (let's call her Sunja) queues too late for class, there may already be 30 people in line in front of her. Thus, Sunja wakes preemptively early at 2 a.m., to ensure there's no doubt she's in the first group. This lack of information has led to seniors progressively waking up earlier and earlier.

Solution

Mimi is a friend and an agent, conversing with users and helping with both tasks and discovery. ‍ With Mimi, users will make educated decisions about lunch pickup, and gain a friendly assistant for class scheduling. She'll help members create their profiles, discover programs they’d like to sign up for, and allow them to take action at the center without having to travel in person.

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