Wayve

Project Description

Wayve is a publicly accessible, interactive kiosk with stop-specific bus information that keeps older bus passengers informed and safe during COVID-19. Bus passengers can see bus information and access assistance to travel safely.

Problem

The Promenade is a pedestrian mall and transportation hub where the Metro Rail and the Big Blue Bus system meet. Due to COVID-19, there is a communication gap between elderly passengers and the bus. They have difficulty communicating with bus drivers and accessing information.

Insights

Older Santa Monica residents (55+) are frequent bus riders, but the inconsistent enforcement of COVID-19 mandates adds anxiety and uncertainty to their trips. COVID regulations make it hard for passengers to communicate with drivers. As a result, they rely on posted signs for navigation instead of smartphones.

Solutions

The Wayve travel information kiosk displays a map of stop-specific bus information, so older passengers at the stop can easily see approaching buses, arrival status, and crowd information. Wayve also allows passengers to request disability access to a bus and speak to remote representatives. Passengers interact with Wayve through a gesture-controlled interface that avoids touch-based systems. Wayve eases the communication gaps caused by COVID mandates by allowing older riders to access the information they need with a touchless interface