Metro Chat

Project Description

A multi-modal trip planner and integrated payment system for SMC students to make their commute seamless, convenient, and fun.

Problem

We were challenged to create an interactive system that solves a mobility issue in Los Angeles. Through observations and research near the SMC campus, we found that there is a lack of coordination between the many transportation offerings in Santa Monica. Many commuters, especially SMC students, are using these options in conjunction with each other though each requires a distinct entry and payment process, making trips inefficient and cumbersome.

Insights

After talking to students at the nearby Expo Station, we discovered that commuters have varying mobility needs depending on factors such as time of day, cost, or convenience. They want to take advantage of the many travel modes available to them but the means to access them are siloed and inconvenient. By simplifying and streamlining their trip in advance, student commuters can make better decisions that support their needs.

Solutions

Metro Chat is a multimodal trip planner and integrated payment system for SMC students to make their commute seamless, convenient, and fun. This AI-powered mobile application lets users schedule, book, and pay for their trips in advance, while giving them easy access to the array of mobility options available, such as the bus, train, e-scooters, and more.