Hey Metro Voice Kiosk

Project Description

Hey Metro! provides an automated voice kiosk that communicates with the major ridership population in their language. In addition to augmenting the services offered to riders.

Problem

Union station is a highly trafficked transport hub. Commuters feel unsafe using the service or touching surfaces. Due to social distancing they also miss the human interaction element, and lastly language barriers became apparent for metro's key riders, the latino population in Los Angeles, to adapt to the new Covid19 protocols

Insights

We explored existing commuter touch points, and found they were segmented across different platforms. A mobile app, in person kiosks, Website, 3rd party apps and onsite wayfinding solutions. Separate systems with specific flows of information we wondered if we can demonstrate a single access point that can provide commuters with their needs and reduce their gaps in knowledge.

Solutions

Our Solution is Hey Metro a voice kiosk activated with the following phrases: Hola Metro! Hey Metro! Spatial Microphones with noise cancellation would receive the commuters voice. Once activated the screen provides captions, and a speaker provides audio feedback in the riders language. We envisioned Hey Metro to replace existing kiosks.