Hey, Metro!

Project Description

Problem

At the height of the covid-19 pandemic, mobility has undergone a paradigm shift. - Many workers don't have to commute, bus routes have been reduced, and social distancing is encouraged. Travelers are fearful of commuting due to crowds and various points of contact. Furthermore, LA Public Transport Kiosks are outdated - they're convoluted, confusing to use, and most importantly they require physical touch to operate.​​​​​​​

Insights

Using a kiosk that centers around bi-lingual Voice-Assistance, we can both eliminate the possibility of touch-based contamination and give ticketing kiosks a much needed modernization. Our research revealed to us that bilingual and on-screen voice prompts, response suggestions, the ability and affordance to ask for assistance or exit, and a step-by-step route layout would be crucial features to fit into our prototype.

Solutions

Hey! Metro leverages current mainstream familiarity with Siri to create a streamlined kiosk that avoids physical contact and actively assists passengers in finding their destination. Together as a team, we went through every step of the design process, from user personas, VUI (Voice UI) interface prototypes, and everything in between. Our solution utilizes QR codes, Maps, varied route options with plan details, and finally the option for live customer support — and will serve as a much needed update to an old and hygienically-concerning kiosk system.