Hey, Metro!

Project Description

COVID affected how businesses provide services. Our team looked at how COVID had affected Union Station and its passengers.

Problem

How might we create an interactive system that solves transportation and mobility issues in post COVID Los Angeles?

Insights

Riders need to get information that will help them make smarter decisions on their commutes. As a result, we minimize exposure to COVID-19 by minimizing the need for face-to-face interactions and time spent inside Union Station. Commuters feel unsafe touching surfaces. COVID-19 Virus remains on surfaces and is infectious for 28 days at room temperatures or in the dark. They feel more confident resolving an issue when speaking to a real person which is hard to find during the COVID-19 pandemic. Commuters would prefer a contactless fare payment option over using cash.

Solutions

Hey, Metro! is a voice-operated payment, trip planning, and commuter assistance kiosk at Union Station. Our solution is a touchless self-service technology that would help Metro provide a simple and efficient experience for its commuters.